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Contact NOW TV Customer Service

How to Reach a Person at NOW TV

Verified Contact Information

Accessibility:

  • +44 330 332 3031
Send Message

Customer Service:

customerservices@nowtv.com

Legal:

dp.department@sky.uk
preferences@nowtv.com
optout@nowtv.com
Opt-out of Marketing Emails

NOW TV Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular NOW TV Phone Number
+44 330 332 3031
Average Hold Time
Up to 3 minutes
Most Popular NOW TV Email Address
customerservices@nowtv.com
NOW TV Live Agent Availability
65% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
NOW TV Customer Service Rating
4 out of 5
View full overview

How to Contact NOW TV?

NOW TV customer service can be contacted using the number +44 330 332 3031, but by and large, this number is meant only for accessibility requests. NOW TV business hours are from 8 AM to 8 PM, seven days a week, so it is better to call during these times. Also, this number has nothing to do with TV-related issues, as the phone advisors will not be able to help with any problems related to now TV's streaming services. Instead, TV-related queries can be resolved with the help of online resources or by chatting with a NOW TV advisor on www.nowtv.com.

NOW TV customer service uses different email accounts to address customer queries based on their nature. For general inquiries, customers can send messages to customerservices@nowtv.com. They can mail legal inquiries to the NOW TV email account dp.department@sky.uk.
There are also some options for managing communication preferences with NOW TV. Thus, for marketing preferences management, customers should email preferences@nowtv.com. Moreover, those who may have decided to opt out of marketing emails can send a NOW TV email to optout@nowtv.com. These emails are specifically meant for direct access to various departments in NOW TV, depending on a particular customer's needs.

NOW TV is a brand under which Sky UK Limited operates. The premises are at Grant Way, Isleworth, London, England TW7 5QD, United Kingdom. People who want to go to the NOW TV office must call to make an appointment before coming. Such customers might need to write a letter since they could not visit. While in-person communication may not always be among the best customer support alternatives, it is useful to people who need to contact NOW TV for corporate concerns.
NOW TV customer service is available seven days a week, from 8 AM to 8 PM. Outside of these hours, customers are advised to access the help available on the NOW TV website. This contains FAQs, troubleshooting guides, and other helpful articles that may help resolve more common queries. While there is not supposed to be an option for live customer support at this time, the online help section has been designed to ensure users still have access to some important information at any time.

The NOW TV live chat contact option with NOW TV can be accessed directly from the NOW TV website. Click on "How to Contact Us" at the bottom of the homepage, and it leads to the "Get in Touch" section. The user needs to select a category and a topic to finally give the options for various contact modes, including live chat. TV members, however, must contact NOW TV live chat support only as there is no other telephone support option for them concerning TV issues. All broadband members signed in to their accounts can see the correct number for broadband support.

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Contact Information

NOW TV Website:

NOW TV Help Center:

Corporate Office Address:

Sky UK Limited
Grant Way, Isleworth
London, England TW7 5QD
United Kingdom

How Customers Rate NOW TV Support?

4.0 / 5
Good

Based on 538 calls to NOW TV customer support through PissedConsumer.com and 8 survey responses.

Total Calls
538
Issues Resolved
12%

Why Customers Call NOW TV?

Top Reasons of Customers Calls

  • Payments and Charges 21%
  • Product/ Service 20%
  • Customer Inquiries & Issues 17%
  • Activation/ Cancellation 13%
  • Account 11%
  • Request for Information 7%
  • Streaming Services 4%
  • Refund 3%
  • Staff 1%
  • Return/ Replace 1%
  • Website/ Application 1%
  • Cards <1%
  • Shipping and Delivery <1%

Payments and Charges

21%
  • "My bill"
  • "Taken payment when cancelled contract"
  • "Billing"

Product/ Service

20%
  • "Phone not working URGENT VULNERABLE PERSON"
  • "Unable to connect using Internet, need to talk face to face"
  • "I don't have WiFi in home"

Customer Inquiries & Issues

17%
  • "Landline no seevice"
  • "Subsciption"
  • "Boost not being recognised for a month"

Activation/ Cancellation

13%
  • "Cancel cinema membership"
  • "Cancel membership"
  • "Cancel"

Account

11%
  • "Wat to set up account"
  • "My membership is not working"
  • "My subscription is high"

Request for Information

7%
  • "Enquiry"
  • "Support"
  • "Talk about my bill"

Streaming Services

4%
  • "Haven't had now tv for over 10 years"
  • "Now tv"
  • "Channel not loading"

Refund

3%
  • "Want a refund"
  • "Refund not received"
  • "Rubbish trying to go a refund because they took payment twice can't talk to no one no happ"

Staff

1%
  • "Info on your services i am with sky"
  • "Carnt get service"
  • "Services cut off"

Return/ Replace

1%
  • "Change my subscription"
  • "Change of bank details"
  • "Need to change my account email"

Website/ Application

1%
  • "I received an email promoting sky sports for 19.99 per month, but the offer when I enter site is £27.99."
  • "My app is acting up on my tv"
  • "Now tv app on my and tv"

Cards

<1%
  • "Card update for payment"
  • "I got a new phone and lost my bank card"

Shipping and Delivery

<1%
  • "I don't get the internet"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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